The Spa Angels offer a humanised approach to mystery shopping. We ensure your team are part of a rewarding development journey, driving change, improving performance and increasing your bottom line.
Your guests don't make decisions on rebooking or product purchases with reason they do it with emotion and that is where The Spa Angels reports are different.
So many mystery shopping audits are based on the facts and figures which, we agree, are important to strategically measure analytics. However we go a step further.
Our Spa Angels are industry experts who truly understand what it takes to deliver an exceptional client journey. An expert provides you with a much deeper level of feedback as they understand treatment standards, health and safety requirements and so much more.