mystery shopping

Wether you are looking for a single visit or an annual package we have got you covered.

Spa Fountain

How we support you?

We work closely with you to provide a prescriptive mystery shopping experience built around your business, clients and team. From individual visits to an annual package, we are there to challenge, drive and inspire change for your guest journey.

Using only industry experts to carry out your visit ensures feedback is relevant, constructive and informative.

recognition & reward

We believe that mystery shopping should be a rewarding experience for your business and team. 


When you choose the annual package, every visit you receive we highlight one person who has demonstrated exceptional client care. They will be rewarded with a certificate, a bottle of champagne and their name will be entered into an annual prize draw.

2020 has been devastating for so many individuals and businesses which is why we are committed to support you in reconnecting your team whilst driving business growth.

Image by Photos by Lanty

individual visit: £595

A full day visit to provide insight into your guests experience from beginning to end. You receive a full written report along with a virtual follow up consultation meeting to discuss your feedback.

annual package: £2000

Your annual package consists of-:

4 full day visits performed on a quarterly basis.

4 virtual feedback consultation meetings

Recognition & Reward Scheme

Annual data report